Every credit should have a clear outcome.

1. What this policy covers

This Refund Policy applies to Klik entry fees, reserved bids, deposits, seller subscriptions, service fees, and withdrawal requests. It should be read with the Terms of Use and the auction rules displayed before you join or bid.

This policy describes refunds handled by the Klik ledger. A seller's obligations for an item that is faulty, misdescribed, unsafe, not delivered, or otherwise subject to a legal remedy are separate. Nothing here limits a refund, guarantee, withdrawal right, or other protection that cannot be excluded by law.

2. Automatic auction refunds

Minimum participation is not reached

If an auction does not reach its stated minimum participant count when it is due to start, it does not proceed. Each participant's entry fee is returned automatically to their available Klik credits.

A live auction ends without a winner

If an auction goes live but ends without a winning bid, each participant's entry fee is returned automatically. Any bid amount still reserved is also released back to the bidder's available balance.

Platform cancellation or correction

If Klik cancels or reverses an auction because of a verified technical error, duplicate event, security incident, prohibited conduct, or legal requirement, we will make the ledger corrections reasonably needed for affected users. The exact correction depends on the stage of the auction and whether funds have already been transferred.

3. Charges that are normally final

• An entry fee is not refundable when the auction completes successfully merely because a participant did not win, changed their mind, missed the live auction, or chose not to bid.
• A valid winning bid is binding. A winner cannot cancel simply because they later prefer a different price or item.
• After a successful settlement, Klik's service fee is normally final unless the settlement is reversed because of a verified platform error, fraud decision, or legal requirement.
• Fees charged separately by a bank, card network, payment provider, currency-conversion service, or intermediary are controlled by that provider and may not be refundable by Klik.

A product dispute does not automatically reverse the marketplace ledger. The buyer and seller must first meet their delivery, disclosure, and legally required remedy obligations. Klik may request evidence and assist with a review without becoming the item's seller.

4. Deposits and payment errors

A completed deposit becomes Klik credits. It is generally returned by requesting an eligible withdrawal rather than by reversing the original card or bank payment. A pending, declined, cancelled, or unverified payment is not credited.

Contact support promptly if you see a duplicate deposit, a confirmed provider payment with missing credits, an incorrect amount, or an unauthorized transaction. Include the payment reference and non-sensitive evidence. Klik will compare the provider record with the ledger and correct a verified platform error.

If a deposit is charged back, reversed, or disputed after credits were added, Klik may reverse the related credits, offset the amount against the account balance, restrict transactions, or request repayment. Never submit a chargeback for a transaction you authorized solely to avoid an auction obligation.

5. Seller subscription refunds

The €49.00 seller plan activates for one month when purchased with available credits. Because the reduced-fee benefit becomes available immediately and is recorded on auctions published during the active period, the plan is normally non-refundable after activation or use.

Klik will review duplicate charges, activation failures, incorrect amounts, and other verified technical errors. Any mandatory cooling-off or cancellation right that applies in your location remains available. Where the law requires express consent before immediate digital service performance affects a withdrawal right, Klik must collect that consent in the purchase flow.

6. Withdrawals

The withdrawal amount is debited from available credits when a request is submitted. If Klik rejects the request, the full debited amount is automatically returned to the credit balance and appears in the ledger.

If the transfer has already been marked paid, Klik cannot promise that it can be recalled. Incorrect account details may cause delay, rejection, bank charges, or loss, so check the account-holder name, IBAN, and BIC/SWIFT carefully before submitting.

7. Refund method and timing

Unless law or the payment method requires otherwise, Klik refunds are posted as credits to the same account and recorded as a transaction. Automatic auction and rejected-withdrawal credits are created when the relevant platform process completes.

Corrections requiring investigation are processed after the necessary auction, payment-provider, bank, account, and security records have been reviewed. If money must be returned through an external provider, the time it takes to appear is controlled partly by that provider and the receiving bank.

8. Requesting a review

Report a suspected error as soon as reasonably possible. Provide your account email, auction or transaction reference, the amount, date, a concise explanation, and supporting screenshots or provider receipts. Never send a password, full card number, security code, or authentication recovery code.

We may request more information, verify identity, preserve transaction records, or pause a related withdrawal while investigating. Fraudulent, duplicated, abusive, or misleading refund requests may lead to rejection and account restrictions.

Refund review requests may be submitted through the official support channel identified by Klik. The operator should configure and publish a dedicated support contact before production launch.