Questions, answered clearly.

Any active Klik member with a verified email address can publish an auction or join another seller's auction. Sellers cannot join or bid on their own listings.

The seller chooses the entry fee and minimum number of participants. The exact fee is shown on the auction page and is debited from your available credits when you join.

Joining normally closes 5 hours before the scheduled start. After the cutoff, new participants cannot enter even if the auction has not started.

The auction does not start. Every joined participant receives the full entry fee back as credits, and the refund appears in the wallet ledger.

Only joined participants can bid. When you become the highest bidder, Klik reserves enough credits to cover your bid. If another participant outbids you, the reserved credits are released. The winner's reserved amount is captured when the auction completes.

Entry fees are returned to participants and any reserved bid amount is released. The auction is marked as refunded rather than completed.

Credits are the platform's EUR-denominated balance used for entry fees, bids, subscriptions, seller proceeds, refunds, and withdrawals. They are not cryptocurrency, do not earn interest, and every movement is recorded in your ledger.

Request a deposit from your wallet. When Payrexx is enabled, you continue to its secure checkout. In manual-payment mode, an administrator credits the wallet after the payment has been verified.

Submit a withdrawal request with the account holder, IBAN, and optional BIC/SWIFT. The requested amount is debited while the payout is reviewed. If the request is rejected, the full debited amount is returned to your wallet automatically.

Yes. Submitting an auction for review has no upfront listing fee. It remains private until an administrator approves it. Without an active seller plan, a 10% platform service fee is charged on the winning bid only when the auction sells.

The plan is purchased with credits and remains active for 1 month. Auctions published while it is active snapshot a 0% platform service fee. Payment-provider or bank-transfer costs may still apply.

The seller receives the winning bid minus the snapshotted platform service fee, plus the valid entry fees collected from participants. The settlement is recorded as one transparent wallet transaction with fee details.

The seller must own the item, describe it accurately, and comply with applicable law. Unless Klik expressly offers a separate delivery service, the seller and winner are responsible for arranging delivery, collection, inspection, and any related cost.

No. In a completed auction, the entry fee paid for access to participate and is not refunded merely because another person wins. Automatic refunds apply when the auction cannot proceed or finishes without a winner.

Bids are intended to be binding. A change of mind is not normally a refund reason. Mandatory consumer rights and proven listing, payment, or technical errors remain unaffected.

Read the Terms of Use and Refund Policy before participating. They explain eligibility, prohibited conduct, settlement, exceptions, and dispute handling in more detail.